Here you can find a list of Frequently Asked Questions If you still cant find what you are looking for and your question is still unanswered please don’t hesitate to contact us via telephone or our contact form
Can you do a custom apparel website for my business/organization ?Matt M.Yes we have several clients that utilize this service so the don't have to carry inventory. We will build maintain and fore fill orders for your business, school, church organization. Please contact a sales associate for more details and a live demo.
What is digitizing?Matt M.This is a process we use in embroidery so the needles on the machine knows when to to make a color change it also helps us to determine how many stitches there will be in your design. There is a one time fee for this process but after we keep all file on file so if you need just a single item embroidered we can accommodate you with fast turn around times. If you have had your file digitized in the past the files we can except is either DST or EMB along with sew out list.
I don’t live near you?Matt M.Not a problem we can usually take care of everything over the phone and by email. We also will ship your items via United Parcel Service ground shipment but can make arrangements it you have a preferred carrier.
What file types can you except for printing?Matt M.Our favorite file formats are, in this order: .ai, .eps., .pdf, .psd, .tiff, .png, .jpg, .gif. Ideally, you have the original, highest resolution version of your graphic. If you are creating your graphics in Adobe Illustrator, Freehand, or other vector-based software, then you just need to set your document size to the size you want your graphic to be. If you are sending a vector-based EPS or PDF, make sure you convert your type to outlines to avoid missing fonts. Microsoft Word & PowerPoint documents are especially hard for us to view; if you are using one of these programs to create your graphic, you can export your file as a PDF.
Do I have to pay for a design?Matt M.We include a limited amount of design time with all of our new orders. If it requires more time to turn your idea or concept into a final product we can do so at a rate of $45.00 per hour. We will consult you on the need for design time before you confirm the order.
Options For Less Than 12 Items?Matt M.Vinyl Heat applied vinyl is the material used for custom names and numbers on sports jerseys. Intricate designs with multiple colors cannot be replicated with vinyl, but for block text or simple logos we can often make the material work. Without ironing the design will last as long as the garment. Heat Applied Transfer Full color designs can be printed digitally and then heat applied to the garment with a transfer. T Embroidery We can embroider as few as one item at a time, with price breaks at 12 and 24 items produced exactly the same way. Per item pricing is based on the number of stitches in the design. We can do simple text logos in several common fonts without a setup fee, but if you have a complex logo you may be subject to a digitization setup fee based on the complexity of your design. Please contact our office for more details.
How do I place an order?Matt M.You can get an order started by completing our online quote form, stopping by our Retail location. Once we go over the details we will complete an order form confirmation that you can review and keep for your records. Pricing details and the order due date will be specified on the form. The quickest way to get an order placed is to send your graphics and item sizes at the same time to firstname.lastname@example.org. If we need to produce art before you place the order, it will take longer for us to process your request.
Do you have Guarantees?Matt M.We guarantee our printing with no questions asked. We cannot be responsible for size variations in garments between manufacturers. It is always a good idea to try on the garment before a mass production.
Can I pick up my order late?Matt M.Often times your sales manager will deliver your garments to your place of business or if out of state we ship ups ground unless otherwise specified you can also come to our retail location for pickups we are open late and on the weekends for your convenience.
What are the payment methods and requirments?Matt M.We accept Visa Mater card and also paypal. All orders require a payment to be made prior to job being started. Please contact your sales manager for more details.
Can I order items that are not listed on your website?Matt M.Yes. Our most popular garments are shown on our website, we have a huge selection of garments, contact us and we can help you find exactly what your looking for.
Can I mix sizes and colors in my order?Matt M.Yes. You can mix and match sizes and colors as much as you like. Please bear in mind that your chosen garment color(s) will work with your chosen print color.
How to I take care of my garment?Matt M.We recommend you wash your garments at no higher than 80 degrees and avoid using any stain removing products on and around the print. Do not iron over your the print but if needed turn the garment inside out or place a towel.
Can I Tie-Dye or bleach my garment after the print?Matt M.We recommend doing any tie-dye or bleach/discharge work on your garments before the print run, we cannot guarantee doing this after will not affect the look or longevity of the print.
Can I get a sample print?Matt M.Yes, but there is a setup cost involved of approximately $45 for 3 prints depending on the design. If you wish to see a random sample of our work Please contact us and we will be happy to arrange this.
Can I use my own shirtsMatt M.Yes of course... Please note, while we make every effort to ensure a perfect print is produced every time we cannot be held responsible for any defects in the stock at time of receipt, nor will we accept responsibility for occasional misprints which are part of the natural process. Always advise us ahead of time if you are sending your own stock and mark the cartons with clear references to avoid any unnecessary complications.
Do I have to pay setup if I reorder shirts?Matt M.No we do not charge setup on repeat orders of the same design.
Do I have to meet a minimum quantity?Matt M.Although we do not impose minimums on any of our decorating technologies. when we Screen print we do have a less than minimum charge that is under 12 garments. We also have many different options that will not incur a less than minimum charge please feel free to contact us and discuss your needs.
What is the smallest size you can print?Matt M.We can print on toddlers through Adult 7XLT. Sizes can be mixed in an order. because of the size difference we do have to burn separate screens that will incur screen charges.
What is your turnaround time?Matt M.Production is approximately 5-7 business days from art approval. We do have rush service for a small fee please contact customer service or your sales manager for more info